LEGAL PROTOCOLS

SyntralithLabs, registered at Calle Principal 16, Piso 1 B, Madrid, Spain, ("we," "us," or "our") is committed to protecting your personal data in compliance with the General Data Protection Regulation (EU) 2016/679 ("GDPR") and the Spanish Organic Law 3/2018 on the Protection of Personal Data.

Data Controller

The data controller responsible for your personal data is SyntralithLabs, located at Calle Principal 16, Piso 1 B, Madrid, Spain. You may contact us regarding data protection matters at [email protected].

Data We Collect

We collect and process the following categories of personal data:

• Identity Data: Full name, email address, phone number.
• Technical Data: IP address, browser type, device information, operating system.
• Usage Data: Pages visited, time spent, navigation patterns, referring URLs.
• Communication Data: Any information provided via contact forms or direct correspondence.

Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent: Where you have given explicit consent for specific purposes.
• Contractual Necessity: Processing necessary for the performance of a contract or pre-contractual measures.
• Legitimate Interest: Processing necessary for our legitimate interests, balanced against your rights.
• Legal Obligation: Processing required to comply with applicable laws.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Contact form submissions are retained for 24 months. Technical logs are retained for 12 months.

Your Rights

Under the GDPR, you have the following rights regarding your personal data:

• Right of Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure: Request deletion of your personal data ("right to be forgotten").
• Right to Restriction: Request restriction of processing of your data.
• Right to Data Portability: Request transfer of your data in a structured, machine-readable format.
• Right to Object: Object to processing based on legitimate interests or direct marketing.

International Transfers

Your data may be transferred to and processed in countries outside the European Economic Area (EEA). We ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission, to protect your personal data during such transfers.

Contact for Data Protection

To exercise your rights or for any data protection inquiries, contact our Data Protection Officer at [email protected] or write to: SyntralithLabs, Calle Principal 16, Piso 1 B, Madrid, Spain. You also have the right to lodge a complaint with the Spanish Data Protection Agency (AEPD) at www.aepd.es.

This Cookies Policy explains how SyntralithLabs, located at Calle Principal 16, Piso 1 B, Madrid, Spain, uses cookies and similar technologies when you visit our website. By continuing to use our website, you consent to the use of cookies as described in this policy.

What Are Cookies

Cookies are small text files placed on your device when you visit a website. They are widely used to make websites work efficiently, provide a better user experience, and supply information to website owners. Cookies can be "persistent" (remaining on your device until deleted) or "session-based" (deleted when you close your browser).

Types of Cookies We Use

Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse or accept cookies, delete existing cookies, and set preferences for certain websites. Note that disabling cookies may affect website functionality. You can also use our cookie consent banner to manage your preferences at any time.

Third-Party Cookies

Some cookies are placed by third-party services that appear on our pages. We do not control these third-party cookies. Please refer to the respective third party's privacy policy for more information.

SyntralithLabs, operating from Calle Principal 16, Piso 1 B, Madrid, Spain, provides digital development services. This Refund Policy outlines the terms and conditions governing refunds for services rendered.

Project Deposits

An initial deposit of 50% is required before commencing any project work. This deposit is non-refundable once project work has begun, as it covers initial consultation, planning, and resource allocation. The remaining 50% is due upon project completion and delivery.

Cancellation Terms

• Before Work Begins: Full refund of deposit minus administrative fees (10%).
• Within First 7 Days: 75% refund of deposit if cancelled within the first 7 days of project initiation.
• After 7 Days: No refund on deposit. Payment for completed milestones is due.
• Completed Projects: No refunds once the final deliverable has been approved and delivered.

Scope Changes

If the project scope changes after agreement, any additional costs will be communicated and agreed upon in writing before proceeding. Changes that reduce the original scope may qualify for partial credit at our discretion.

Quality Disputes

If you believe the delivered work does not meet the agreed specifications, you must notify us in writing within 14 days of delivery. We will review the dispute and, if valid, rectify the issues at no additional cost. Repeated or unreasonable disputes may result in mediation proceedings.

Processing Refunds

Approved refunds will be processed within 30 business days to the original payment method. Contact [email protected] for all refund inquiries.

These Terms of Service govern the provision of services by SyntralithLabs, located at Calle Principal 16, Piso 1 B, Madrid, Spain, to its clients. By engaging our services, you agree to be bound by these terms.

Service Agreement

All services are provided based on a written agreement or proposal accepted by the client. This agreement defines the scope, deliverables, timeline, and pricing. Any modifications to the agreement must be documented in writing and signed by both parties.

Intellectual Property

Upon full payment, the client receives full ownership of all custom deliverables created specifically for the project. SyntralithLabs retains ownership of pre-existing tools, frameworks, and methodologies used in the development process. Third-party licenses remain subject to their respective terms.

Confidentiality

Both parties agree to maintain the confidentiality of proprietary information shared during the course of the engagement. This obligation survives the termination of the agreement for a period of 24 months.

Limitation of Liability

SyntralithLabs shall not be liable for indirect, incidental, or consequential damages. Our total liability shall not exceed the total fees paid for the specific service giving rise to the claim. We are not responsible for third-party service interruptions or force majeure events.

Warranty

We warrant that all deliverables will conform to the specifications outlined in the project agreement for a period of 30 days following delivery. This warranty covers defects in workmanship and does not extend to issues arising from client modifications, third-party integrations, or external factors beyond our control.

Governing Law

These Terms of Service are governed by the laws of Spain and the European Union. Any disputes shall be resolved through arbitration in Madrid, Spain, unless otherwise agreed in writing.

Contact

For any questions regarding these Terms of Service, contact SyntralithLabs at [email protected] or visit our office at Calle Principal 16, Piso 1 B, Madrid, Spain.